An aircraft on ground event does not wait for business hours, and neither do we. One call puts a dedicated maintenance controller on your AOG event: dispatching mechanics, sourcing and expediting parts, and managing every vendor until the aircraft returns to service.
Not urgent? Log in to put a team behind your aircraft before the next AOG event.
AOG stands for aircraft on ground: a discrepancy serious enough that the aircraft cannot legally or safely fly until it is fixed. Every hour of an AOG event costs money, disrupts schedules, and strands passengers, and the fix usually depends on three things happening fast: the right mechanic, the right part, and someone coordinating both. That coordination is what we do.
No flight department? Your controller becomes one for the duration of the AOG event, and you stay informed without working the phones.
Extra hands when an AOG event lands after hours, on a weekend, or while your director of maintenance is already buried.
Revenue trips do not reschedule themselves. We work the AOG event while your team works the schedule.
A customer's aircraft down on your ramp waiting on a part? Our specialists source it while your techs stay on the wrench.
A maintenance professional gets the facts: aircraft, location, discrepancy, and what the trip schedule can absorb. The event is theirs from that moment.
Mechanics, parts, and logistics are worked at the same time, not one after another. You get updates as they happen and approve every spend.
The aircraft flies, and the full story of the AOG event, every call, quote, and sign-off, lives in your account for the next audit or the next sale.
A dedicated VHMC controller coordinates the whole event: mechanics, vendors, logistics, and communication, so nothing sits waiting on a callback.
About Maintenance Control →AOG requests go to the front of the line. Industry veterans work the supplier network for the right part with the right paperwork, wherever it is tonight.
About Parts Hunter →Counter-to-counter, next-flight-out, hand-carry, or overnight: shipping is arranged and tracked so the part and the mechanic arrive in the right order.
AOG stands for aircraft on ground. It is the industry term for a maintenance problem serious enough that the aircraft cannot fly until it is resolved. AOG events are treated as the highest priority in aviation maintenance because every hour on the ground costs money and disrupts the schedule.
Call 917-732-7337. A maintenance controller takes the aircraft type, location, and discrepancy, and starts working mechanics, parts, and logistics in parallel. You do not need an account to call, though registering your aircraft ahead of time means we already know the airframe when the phone rings.
Yes. AOG parts requests go to the front of the line. Our specialists work a nationwide supplier network for new, overhauled, serviceable, exchange, and loaner components, verify condition and traceability paperwork, and arrange counter-to-counter or next-flight-out shipping.
Yes. AOG events rarely happen during business hours, so the AOG line is staffed around the clock, every day of the year. Nights, weekends, and holidays are exactly when most of our AOG calls come in.
You do, directly, and you approve every decision that costs money before it happens. Every quote, approval, and invoice is itemized in your account, so the paper trail from the AOG event is complete when the aircraft flies.
One number puts a controller, parts specialists, and expedited logistics on your AOG event. And if the aircraft is flying fine today, register it now so we are ready when it is not.